Visitor Experience Associate - Contemporary Arts Center

July 06, 2021 3:31 PM | Anonymous member (Administrator)

Organization: Contemporary Arts Center

Job Title: Visitor Experience Associate, Contemporary Arts Center

Reports To: Visitor Experience Manager

Position Status: Part-Time, exempt

Compensation: $10 per hour


SCOPE OF POSITION

Working under the guidance of the Visitor Experience and CAC Store Managers, the Visitor Experience Associate provides assistance for all museum visitors and staff.  The Visitor Experience Associate is responsible for welcoming all visitors, processing sales transactions, answering the telephones, and connecting inquiries with the appropriate staff member(s).  The Visitor Experience Associate will be an individual who demonstrates an ability to work well with others, values teamwork, and represents the museum by offering exceptional service to all visitors and staff.  This is a part time position.


SPECIFIC DUTIES AND RESPONSIBILITIES:

VISITOR EXPERIENCE ASSOCIATE RESPONSIBILITIES

  • Ensure that visitor’s needs are properly attended to and provide information for exhibitions, store products, events, programs and memberships.  Demonstrate exemplary ability to engage the public and handle customer service/ visitor challenges for positive outcomes. 

  • Operate the cash drawer for the CAC Store and Admissions, including opening and closing the drawers, and processing cash, credit, and check transactions through the Point of Sale System (POS).

  • Drives store sales through engagement of customers, suggestive selling, and sharing product knowledge.

  • Promptly answers incoming calls from the CAC general telephone line, appropriately directing calls to the correct people. 

  • Attend CAC staff meetings and exhibition training as required, and stays up-to-date on current exhibits, tour information, general CAC information, and Visitor Experience staff functions. 

  • Maintain a clean work space in the CAC Store and Admissions desk, including merchandise: polishes silver, washes glassware and cleans other store inventory as needed.

  • Distribute as well as restock CAC print materials.

  • Performs other duties as assigned. 

  • Maintain a clean and professional appearance and is prepared to work where assigned. 

  • Arrive at the designated work location promptly and in time to serve visitors and staff.


ALL OF THESE DUTIES ARE TO BE DONE WITH OVERALL CAC BUSINESS IN MIND.  THE PERSON IN THIS POSITION WILL BE CONSCIOUS OF CAC PROGRAMS, EXHIBITION, CAC POLICY AND PROCEDURES, AND SOCIAL IMPACT GOALS.


REQUIRED QUALIFICATIONS:

  • Experience in customer service

  • Exceptional people, communication, and sales skills, and an ability to multi-task and remain calm in a high-pace environment

  • Self-motivated, energetic, and proactive

  • Knowledge of Microsoft Office applications, fax and copy machines, and printers 

  • Experience working with a POS system



APPLICATION PROCESS:

Please send cover letter and resume by August 1, 2021 to Aly Laughlin:

alaughlin@cincycac.org

The Contemporary Arts Center is an Equal Opportunity Employer where all applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, Veteran, or disability status. 



ABOUT THE CONTEMPORARY ARTS CENTER:

The CAC is a catalyst for the freedom of artistic expression and the exploration of the creative process. We believe that art and creativity are universal experiences with the power to illuminate the challenges we need to address as citizens and societies to create a more equitable world. Driven by art, creators and other cultural thought leaders who engage with powerful questions of our time we provoke new perspectives and alternative points of view. Through our innovative and inclusive slate of programs, exhibitions, and services the CAC provides opportunities for encounter with trailblazing artists both local and global, and with one’s own creative potential. 

The CAC is a progressive organization from the inside out and inclusion, diversity, equity, and accessibility are its core values. Embedded in the fabric of our community, and committed to lifelong learning, the CAC serves as an integral space where people can reflect, create, collaborate, and connect around a more inclusive and sustainable culture of tomorrow. 

Learn more at www.cincycac.org

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